A Guide to the Different Contact Center as a Service (CCaaS) Market...

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2026-06-26 04:27:48 -

A Guide to the Different Contact Center as a Service (CCaaS) Market Types

Core Platform vs. Integrated Suites The most fundamental way to categorize the various Contact Center as a Service (CCaaS) Market Types is by distinguishing between "best-of-breed" core platforms and broader integrated suites. A core or pure-play CCaaS platform focuses exclusively on providing the deepest possible functionality for customer interaction management. This includes...

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